Store Operations & Management
The Courage to Pivot and Let Go: Updating Systems to Evolve the Organization

In management, we often unconsciously fall into the trap of making "system-building" the goal itself. We pour so much energy into meetings and discussions that actual execution and results on the ground are often left behind. No matter how sophisticated a framework is, if it loses sight of its purpose, it becomes a "static mechanism." […]

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Sales & Promotional Strategies
Seasonal Store Experience: The Art of Capturing Hearts

The changing seasons and the passage of time profoundly influence people’s moods and motivations to buy. "It’s getting warmer," or "Christmas is just around the corner"—these small realizations often become the catalyst for the next purchase. In my journey of expanding a business from a single location to 50 stores in Japan, I have witnessed […]

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Staff Training & Development
3 Practical Tips to Build a Workplace Where Staff Stay

 — For Hawaii Retail & Restaurant Owner I often hear this concern: “People quit too quickly.”You post a job and get no applications. Finally hire someone, and they are gone in just a few weeks. If that sounds familiar, you are not alone. In Hawaii’s retail and restaurant scene, it happens all the time. I […]

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